Customer satisfaction is our #1 goal. Though we are always working hard to match your expectations and deliver you the best service, in case you decide to discontinue the service and want a refund, we are ready to help you out.

Virtual Office Refund Policy

Once the payment is made, Spacelance will provide you with necessary legal documents to apply for Company and/or GST registrations. This includes notarised rent agreement, NOC, Tax Receipt, Utility Bill etc. You have to obtain any registrations within 60 days after signing the agreement. Government policies may change time to time. So please apply for the registration immediately after receiving the legal documents. Spacelance shall not be liable for any rejections happen from the government authorities due to delay in applying from your side.

Once you sign the rent agreement and the documents are issued from our side, you will not be eligible for refund, except for cases as described below. During your comapany or GST registration process, the government authorities may ask for additional supporting documents from registered office owner, which is Spacelance. In such cases, Spacelance will provide the requested documents with in 2 working days. However, even after submitting the requested documents, if you still face multiple rejections (minimum 2 times), you will be eligible for refund. The terms and conditions for refund eligibility are:

• You must request for refund with proof of rejection such as rejection letters within 60 days of your agreement signing date.
• Rejections due to negligence or errors in your registration application are not liable for refunds.
• Rejections due to reasons which are not related to the Registered Office are not liable for refunds. For e.g. if Director Documents are incorrect or not ready to visit GST Office in person.

In cases of rejections, if all the above criteria are met, we will refund your amount after deducting INR 2000 as processing fees. The processing fees cover costs incurred by our legal and compliance team to buy stamp paper, fees paid to notary etc. If you request for a refund within 48 hours of payment and prior to purchase of the stamp paper, then the full amount will be refunded.

Refund Process

To request a refund, you need to write an email to support on support@spacelance.com In the email, explain the reason for refund and attach any supporting documents such as rejection letter from RoC or GST department. Once your request is received, our legal / compliance team will verify your request within 2 business days and get back to you. Once refund is approved, within 10 working days the amount will be reflected in your bank account or original source of payment.

Please note that refund can be issued for new customers only. If you are renewing the plan, you are not eligible for refund.

Help and Support, email us:: Support@spacelance.com

Or Call us +91 9400 031 100