Any customer facing business needs a call centre. However, setting up a call centre with your own office and full time staff with software is not affordable to normal businesses. Spacelance offers shared resources who can handle your customer calls. You give us details about your product or service. Also provide us with an FAQ. We will take care of rest.

Great customer service makes your customers feel that you care about developing a long-term relationship that means more than just making a sale. Focusing on delivering customer service will benefit your business in a number or ways. By delivering strong customer service, you making use of the effective marketing tool known as word-of-mouth advertising. Your customers will feel like you are taking care of their requests in a professional way. That will create more trust and more business for you. What are the benefits of a third party call centre:

• Available 24/7:

It is important for customer service to be available 24/7. You have to be present and accessible at any time. This does not essentially mean that you need a 24/7 call center, but you must at least have an email service which will be answered within 24 hours. We assure that all your customer calls are handled without fail.

• We make customers feel important

This can be achieved by making them feel genuinely welcome when they do business with you. If customers feel valued and appreciated by a business then they are more likely to return and make more business

• We respect your customer specially

Even if you hear the same complaint over and over again, each customer should be treated special. How each customer feels about a problem will vary and so do not always respond with automated answers.

• Clear Enunciation

The ability to understand what someone is saying on the phone separates a productive conversation from one filled with tension.

• Learn from your customer interaction

If you are able to treat each complaint as an advice and learn from it, your business will be able to succeed in the long run. If your customers feel that you have made changes because of their suggestions, they will trust you more. We apply the lessons learned when we handle the similar cases in future.

• Be understanding

No customer wants to deal with an unenthusiastic employee. So make sure your employees are understanding to the needs of the customers and help them well.

• Knowledge of the Product

The best part is our representatives will have a through knowledge about your company and your products or services. So when your customer call, they will never feel lost.

• Explain:

Customers are not always familiar with your company’s policies or procedures. Thoroughly explain to customers what you’re doing and why you’re doing it. A clear understanding tends to decrease customer frustration.

• Make things simple:

Don’t confuse your customers with jargons. Keep everything simple and remember that your customer does not know those terms as well as you do.

• Keep staff trained:

Your staff has to be trained well on the aspects of your business and they must know how to respond to each customer. If your customer service executive is confused about your business, your customer is confused and may decide to leave.

• Ask customers for feedback :

Ask customers for feedback in order to make it useful in your customer service process. Take time to regularly review feedback, identify areas for improvement, and make specific changes in your business.

Business and its methods have changed countless times throughout the centuries, but one thing has always remained consistent: professionalism is everything. And what’s the most important element in professionalism? A quality image borne of a good first impression. Your location shows your company status. Get your own personal address in the most prestigious locations based on your choice.

It is not sensible to use your home address for the office address for a large number of reasons. With the virtual office solutions that are available now, it is possible to now choose a proper office address for your business.

Here some advantages of having a virtual address for your business are as follows.

• Proffessional Address :

Having a real business address adds credibility to your business. Your customers will trust you more when you have a real office address on your site and business cards.

• Availability :

When you have a virtual address, there is always someone available to greet your customers when they may want to visit your office.

• Postal Mail Forwarding :

You have someone present at this address to collect your official mail and packages even when you are traveling.

• Conference rooms to meet with clients :

Most often, there is also a common meeting place for such virtual office solutions. It is much more professional than holding your official meetings in a cafe.

• Furnished office spaces :

The visitors or clients will be walking into a furnished office space that gives even a small business owner, a good professional look and feel.

It’s very important to present your company well to the clients. If you are having a meeting with your clients in a totally unprofessional place, you will look really unorganized as a business. When you cannot afford a permanent office address, you can go for virtual office address by companies like Spacelance as they are so much cheaper and even more professional.

For every penny you save on using virtual office space, you can invest it in growing and expanding your business. That’s why we think the biggest benefit of virtual office spaces is not having to worry about rent, bills, insurance and maintenance. So everything you save can be put towards making your business a success.

A working office address is very important, no matter how small your business is. The overall success of the business often depends on such small things and you must not ignore the significance of a credible office address for the growth of your business.

If you are thinking to start a virtual office or turning your current business into a virtual space, you can significantly reduce your business costs. It doesn’t have to be a difficult process when you go virtual. Nowadays, many businesses are solely virtual and have erased heavy fees from their accounting books. By turning your business into a virtual one, you can save money on a variety of items that might have been keeping you from moving forward and being more successful. Here are three ways that a virtual office can reduce your business costs.

Imagine the money you will save when you work from home and have a virtual office that you can sign into from anywhere. Unless you need space for employees to work in-house, you don’t need to rent an office space. Better yet, you could outsource all of your employees or hire a team of freelancers. You can also reduce costs on items like office supplies and office furniture.

If you are working virtually and if you are not spending an hour driving to work every day, you will save a lot of money on filling your tank every week. Some of the best features about turning your business into a virtual one is that your commute will only last a few seconds, you can leave your suit and tie in the closet, and you can stop worrying about office politics.

Projecting your home address as your office address also does not give a good first impression to your customers. Most of the customers want to spend their hard-earned money only with well-established businesses. So, even if you are beginner, it is important to project that you are established in your business area.

Virtual offices are the answer to all new entrepreneurs and small businesses that are planning to begin their business in Pune in a professional manner.

When you decide to go virtual, be sure to check out all the extras you can get in a virtual office package such as call handling, receptionist services, a virtual address, quality virtual meeting room facilities and more. You will have more time to focus on your sales and marketing issues if you have extra help with inbound calls and messages. Time is money in business, and the same goes for a virtual office space.

Are you considering turning your office into a virtual space? Remember that you can also make your business appear larger and more established than it actually is! Making the decision to go virtual isn’t as scary as you would think, and it can be quite simple and painless if it’s done with the right assistance from virtual office providers. Imagine the amount of stress you will reduce when you only have to sign in to your office from your computer every day. Finally, if you choose to go virtual and have a family of your own, working at home will provide you with more quality time with your loved ones, instead of wasting that time commuting.

You can search, compare and buy the best virtual office plan that suits you through our site, www.spacelance.com. Use the free trial offer to test our services, before you spend any money.

If you’re a Recruiter, Agency or Employer who is looking to conduct an interview in Pune, finding a professional space that’s fit for purpose is important.

Spacelance, the top virtual office provider offers professional and full-featured Interview Rooms in premium business locations in Pune. Our Interview Room comes with high speed WiFi internet, whiteboards, projectors etc. We also have Receptionist support for your candidate queries.

We will handle your candidates, have them fill out the forms, submit their resumes, and send them to interview room. We have ample waiting area for up to 100 candidates.

Pune is emerging as a prominent location for IT and manufacturing that draws professionals from across the country and abroad. UAE, UK, USA job interviews are often happening in Pune. Also Candidates, who are looking for a job opportunity abroad, may have to attend interviews. Sometimes, you may have to attend an interview online with a face to face meeting via Video Conferencing. For attending interviews, you need a peaceful room with no noises, loud sounds, honks or other disturbances.

Spacelance has the right technology and atmosphere to impress your interview board and get hired for the job. So next time, when you need a Video Conferencing Facility in Pune, call us

Call for book the interview room +91 94000 31100 or email : support@spacelance.com

Video Conferencing is a technology that allows users in different locations to hold face-to-face meetings without having to move to a single location. This technology is particularly convenient for business users in different cities or even different countries. The tangible benefits of video conferencing include lower travel costs and shortened project times as a result of improved communications among team members.

Pune is emerging as a prominent location for IT and manufacturing. The city is known for automobile industries, as well as for research institutes of information technology (IT), education, management and training, which attracts students and professionals from many parts of the world.

Multi-national companies from various metro cities in India like Chennai, Bangalore, Hyderabad, Delhi, Mumbai, Calcutta etc. are looking for candidates from Pune. Now employers who want to conduct in-person interview from Pune don’t have to spent huge amount on travel and accommodation for candidates, thanks to Spacelance premium VC facility in Pune.

Spacelance has been successfully delivering audio and video conferencing services to international and local companies, as well as private and corporate accounts ranging from small and medium enterprises (SMEs) to big size enterprise companies in a diverse range of market verticals all over the world.

If you are looking for an HD Videoconferencing from Pune, Spacelance’s video conferencing rental facility is conveniently located in Pune. We offer Video Conferencing (VC) service for all your needs. We provide videoconference room rented on hourly or daily basis. If you are looking for longer term, we can install and make operational video conferencing system at your facility.

We use the latest devices like Polycom HD cam and reliable IP based bridge with high speed leased line which deliver you crystal clear, uninterrupted video and audio both direction. We also offer point to point connectivity if you just need to call a party directly.

If your voice and video needs have expanded beyond point-to-point communications, you don’t need to buy and manage a multipoint control unit. You can use our Videoconference Bridging Services to expand your capability.

To book a videoconferencing in Pune Please call +919400031100 or email support@spacelance.com

Pune is one of India’s leading and fastest-growing cities. Pune is an ideal place to set up new businesses.

Pune defines a modern and competitive work environment. The expenses for running an office in Pune are becoming too high. Rental expenses, the employee salary expenses and the general office running costs, particularly in a large city like Pune are all a burden for a small business that has not started generating profits yet. The idea of virtual offices will help to reduce the expenses to run a small time business.

Shared office spaces and virtual offices are very common in cities like Mumbai, Chennai and Delhi. The virtual office solution is like a shared workspace in Pune for your business.

With the concept of shared office spaces, professionals are now; free to work on their own terms and time schedules. Shared office spaces being highly popular, individuals have an opportunity to interact with like minded people, sharing ideas and creativity that excels business growth to a large extent.

Shared Office space enables the young startups, entrepreneurs, professionals, freelancers, small and medium size companies to have their own office setup, featured with all necessary requisites for an individual or a team. Though you do not get an actual office space, you get all the advantages of having a real office space without having to pay even half of what you would have to pay as office rental charges in Pune.

When you choose a virtual office, make sure they also offer you shared meeting rooms in Pune where you can meet your clients or customers. Meeting clients in a coffee shop or restaurant is going to affect your business badly as this often affects the credibility of your business.

For a startup, it is important to hold business meetings once in a while and holding such meetings in a professional conference room will greatly increase your business value. The Virtual office providers in Pune are now offering shared conference rooms in Pune for business owners who want to hold professional meetings with clients, partners or employees. Spacelance.com offers conference rooms with facilities such as projector, video conferencing, Audio conferencing, Coffee machine and very low daily or hourly rentals.

Employers can use virtual office space as a central hub for tasks such as training new employees or holding staff meetings as well. It can comfortably accommodate 15-20 people. Air conditioned hall give them comfort. They can make use of the pantry to have some snacks during break. They do not have to go out , so save time on refreshments.

To get details about the Conference room facility, Call +91 94000 31100 or send an email to support@spacelance.com

Virtual offices allow you to enhance your corporate image without having to pay excessive overheads for a physical workspace.

A key benefit of virtual office space is the professional address. Having a Virtual address in Pune gives your business a professional touch. A Virtual address shows a complete professional appearance for your business location. Your virtual address can be used on your business cards and email signatures, etc.

A major attraction of virtual office is that you won’t have to commit to long-term lease agreements and will save money on overheads, maintenance costs, and full time staff.

It’s cheaper to use a virtual office than rent a physical office space, especially if the primary purpose is to enhance corporate identity. Location is one of the most important elements of corporate identity, and people will often judge you based on what they see. Virtual offices can strengthen your corporate identity by allowing you to have a prestigious office address and phone number on your business cards and website, etc.

If you can set up virtual offices in all major cities like Cochin, Mumbai, Delhi and Chennai, your customer base becomes much larger. Renting out physical office spaces in so many locations is not feasible for small companies. By simply having a virtual address and phone number in all major cities, you can increase the market reach for your product.

With a Virtual office in Pune, you get all the advantages of an office in the city without the actual office space. You can easily impress your clients with office addresses in several parts of the country by using the concept of virtual addresses.

Call us @ 703 88 99 100 or 94000 31100 to get more details.

A virtual office is a service that enables employees and business owners to work remotely by providing a range of business functions accessible through the internet. It also enables organisations to create and maintain a presence in a desirable location without the need to pay rent for an actual space. Virtual offices do not require a permanent work address or physical office space.

Pune is one of the fastest growing city. Pune has emerged as a new startup hub in India. Setting up a workspace in Pune is becoming quite difficult.

Spacelance is now offering virtual office solutions at the most affordable prices. Renting virtual office space can be beneficial for IT startups, freelancers, NRI businesses and student entrepreneurs.

Getting a Virtual office in Pune means a virtual address, virtual phone number, virtual fax number, live reception and much more with all the advantages of having a real office space without having to pay even half of what you would have to pay as office rental charges in Pune.

A virtual office gives your business the opportunity to portray a professional image with a prestigious address, telephone number, mail services and telephone answering services with the help of a receptionist all from the comfort of your own home, interstate or off-site office.

Our virtual office packages can be customized according to your business requirements ensuring you are receiving the level of services that you require to grow your business in a cost effective way.

A virtual office set-up helps to cut costs for office space and maintenance. Employees also can save money for travel and spend more quality time on their work. Working mothers and housewives can work from home and make their earnings with the help of such virtual offices.

Virtual offices are now really popular in all other major Indian cities like Mumbai, Chennai, Hyderabad and Delhi. Now a common man can also turn their ideas to business without getting worried about the cost of infrastructure and technology. The choice for hiring employees can also be widened when physical location is not a limitation.

You can search, compare and buy the best virtual office plan that suits you through our site, www.spacelance.com. Use the free trial offer to test our services, before you spend any money.

A virtual phone number is a telephone number that are used for forwarding any incoming calls to a set of telephone numbers.

Virtual phone system is a full-featured communications solution for any business looking to improve efficiency and avoid costly telephone services. Start-up businesses get a professional image when they have a professional address and a local phone number. Subscribing for a Virtual phone number in Pune will get you a local telephone number in the city, even when you are sitting in some other part of the country.

Virtual Phone Number plays a very vital role in connecting customers to the business and boost sales. Having a local presence anywhere in the world provides a host of benefits and opens access to more potential customers.

Virtual Phone number helps to make and receive calls while keeping your personal number private. Spacelance is offering virtual phone numbers in Pune at affordable rates. Along with call forward, virtual phone numbers also offers features like live call answering, voice mail, company welcome greetings, IVR menu and so on.

Say goodbye to busy tones and engaged tones when your customers call. With so many parallel channels, we can handle any call volume with no call waiting. You can also track all customer calls with our live call history feature coming free with your virtual number. Also, get detailed reports of your business calls online and via email. A virtual number comes along with an IVR that helps you map departments and agents using extensions. There is an optional feature for call recording on your number. This will allow you to listen to the older conversations for lifetime to do quality assurance etc.

Virtual Phone Number are referred Virtual as they doesn’t need any physical presence. You can work from anywhere, but still show your presence in Pune. You don’t have to be at your office desk to answer phone calls and fax from clients when you have a virtual office in Pune. The best feature of a virtual phone system is that it saves you time and money.

Virtual Numbers are offered at such a low cost that a virtual phone system is used for maximizing profit and growth for individuals or small or large scale organizations.

Spacelance.com offers affordable virtual office plans with virtual phone number in Pune. Call us 703 88 99 100 or 9400031100 to get more details.

GST is active in India from July 1, 2017.

How to get GST registration in Kerala?

A common question that every business owner who is new to GST is…
“I want to register for GST as new case in Center, State and all. But I don’t know how to do that? I never had TIN or VAT numbers, please guide me.”

First of all, if your annual business income is below a certain threshold, you don’t necessarily need to take GST registration at all.

What is SGST/CGST/IGST?

There are 3 types of GST you can see on new bills. The GST that will be collected by the Centre on intra-state supply of goods and/or services is Central GST (CGST) and that by the States is State GST (SGST).

On inter-state supply of goods and services, Integrated GST (IGST) will be collected by Centre. IGST will also apply on imports.

GST is a consumption based tax i.e. the tax should be received by the state in which the goods or services are consumed and not by the state in which such goods are manufactured. IGST is designed to ensure seamless flow of input tax credit from one state to another. One state has to deal only with the Centre government to settle the tax amounts and not with every other state, thus making the process easier.

For e.g.: – A dealer A in Kerala sold goods to the consumer in Karnataka worth Rs. 5,000. The GST rate is 18% comprising of CGST rate of 9% and SGST rate of 9%, in such case the dealer collects Rs. 600 and Rs. 450 will go to the central government and Rs. 450 will go to the Kerala government.

Now, if the dealer in Kerala had sold goods to a dealer in Tamil Nadu worth Rs. 1,00,000. The GST rate is 18% comprising of CGST rate of 9% and SGST rate of 9%. In such case the dealer has to charge Rs. 18,000 as IGST. This IGST will go to the Centre.

How To register for GST in Kerala

GST registration is done though GST Portal. GST New registration at the GST portal started from 25 June 2017.

You can access GST Portal from here.

To register for GST in Kerala, you need to arrange necessary documentation first.
There is a myth that GST registration needs your own space with rental agreement. That is not true. Reality is you can used a “Shared space” like Virtual office for GST Registration anywhere in India.

Now you don’t need to rent out a physical space for GST registration in Kerala. You can use a shared office space or virtual office for GST registration.

Spacelance offer Address for GST Registration in Kerala.

Documents needed for GST Registration in Kerala:

Sole Proprietorship :

• PAN Card
• Aadhar Card
• Colour Photo
• Company Address Proof ( Get a Virtual Address in Kerala for GST Registration )
• Current Bank Account Statement / Cancelled Cheque

Partnership Firm :

• PAN Card of Partnership Firm
• PAN Card of Partners
• Aadhar Card of Partners
• Colour Photo of Partners
• Company Address Proof ( Get a Virtual Address in Kerala for GST Registration)
• Current Bank Account Statement / Cancelled Cheque

LLP Company:

• PAN CPAN Card of LLP
• PAN Card of Partners
• Aadhar Card of Partners
• Colour Photo of Partners
• Company Address Proof ( Get a Virtual Address in Kerala for GST Registration )
• Current Bank Account Statement / Cancelled Cheque
• Certificate of Incorporation
• LLP Agreement

Private Limited Company :

• PAN Card of Company
• PAN Card of Directors
• Aadhar Card of Directors
• Colour Photo of Directors
• Company Address Proof ( Get a Virtual Address in Kerala for GST Registration )
• Current Bank Account Statement / Cancelled Cheque
• Certificate of Incorporation MOA & AOA

Once you have all the documents listed above, you can consult a good chartered account who can register your company for GST or even you can do it yourself from GST portal. You can access GST Portal from this link:  https://www.gst.gov.in/ .

Please call 94000 31100 for GST Registration in Kerala. You can also use your chartered accountant for the same.